LuckyBuzz believes gaming should be a source of entertainment — not stress or addiction. We are committed to protecting the mental and financial well-being of every user. Enjoy the game responsibly — within your limits, and safely.
Every player's safety is our top priority at LuckyBuzz
Set your own daily, weekly, or monthly deposit and betting limits. Once a limit is set, it takes effect immediately and can only be increased after 7 days.
Take a temporary break of 24 hours to 6 weeks to clear your head. No marketing messages will be sent during your break.
If you feel you are developing an addiction, you can fully exclude yourself from the platform for a period of 6 months to 5 years. This decision remains in effect permanently once activated.
Strict age verification is carried out at registration. No one under 18 is permitted to use the platform — this is a non-negotiable policy.
After a set period of play, automatic alerts will appear reminding you how long you've been playing and how much BDT you've spent.
Concerned about gaming addiction? Our support team is available 24/7. We can also help connect you with external professional organisations if needed.
Responsible Gaming means treating gaming and betting as a form of entertainment — not as a way to earn a living or a means to cope with stress. At LuckyBuzz, we want every user to enjoy gaming with a positive mindset, within their limits, and with full awareness.
Online gaming is growing fast in Bangladesh. Many people enjoy Fish Game, slots, or Live Casino on LuckyBuzz for entertainment. However, some players end up spending more time and money than they realize. Following responsible gaming practices is essential to avoid this.
The core principles of responsible gaming are:
Please note: Responsible gaming is not a sign of weakness — it reflects the character of a smart, self-aware player. LuckyBuzz will always be by your side to help you make the right decisions.
Gaming addiction often develops gradually and may not be obvious at first. The signs below can help you recognise whether you or someone you know may be at risk:
Warning: If three or more of the above signs apply to you, contact the LuckyBuzz support team immediately or use the self-exclusion feature.
LuckyBuzz offers a range of powerful tools to support your responsible gaming. These tools are completely free and can be accessed at any time from your account settings.
Set a daily, weekly, or monthly cap on how much BDT you can deposit. Lowering the limit takes effect immediately; increasing it requires a 7-day waiting period.
Set a cap on the maximum amount of BDT you can lose within a given period. Once the limit is reached, gaming will stop automatically.
Set a limit on how long you play in one session. Once the time is up, you will receive an automatic warning or be logged out.
Take a temporary break of 24 hours to 6 weeks. You will not receive any promotional messages during this period.
Block all access for a period of 6 months to 5 years. This decision cannot be reversed — it is there to protect you.
Pop-up notifications at set intervals to keep you informed of how long you've been playing and how much BDT you've spent.
Ask yourself the questions below. If most of your answers are "yes", it may be time to seek help.
Do you sometimes spend more than your set budget on gaming and regret it afterwards?
After a loss, do you find yourself betting more to try to win your money back?
Have your family or friends expressed concern about your gaming habits?
Is gaming affecting your daily routine, studies, or family life?
Have you ever borrowed money or dipped into your savings to fund gaming?
Have you repeatedly tried to stop gaming but failed?
Please note: This assessment is not a substitute for professional psychological advice. If you feel you need help, please [email protected]to get in touch.
Using LuckyBuzz's responsible gaming tools is simple. Just follow the steps below:
Log in to your LuckyBuzz account and click on your profile icon in the top right corner.
From your account settings, select the "Responsible Gaming" option.
Deposit Limit, Session Limit, Cooling-Off, or Self-Exclusion — choose the right tool based on your needs.
Set your preferred limit or duration in the selected tool, then click the "Confirm" button.
Once your settings are saved successfully, a confirmation message will be sent to your registered email address.
If you have any trouble using the tools, our support team [email protected]— we'll get back to you right away.
LuckyBuzz strictly prohibits anyone under the age of 18 from using the platform. Our child protection policy:
Date of birth verification is mandatory at registration. Age is reconfirmed during the KYC process using a government-issued ID.
If underage use is suspected, the account is immediately suspended and any deposited funds are returned.
If your child uses your device, use browser-level filtering software.
If you know of a minor using LuckyBuzz, please [email protected]to report.
We urge parents — keep your devices and account passwords secure. Make sure the LuckyBuzz app or website is not accessible to your children. Responsible gaming isn't just about you; it's about protecting your family too.